Baggage Allowance Missing From Booking
Checking the SAS booking before departure, I noticed the baggage allowance is not showing even though it was included when the ticket was purchased. The fare type has not changed. If support can see the original ticket details, should they be able to restore the allowance to the reservation? I am curious whether anyone fixed this without having to pay for baggage again. I would rather resolve the mismatch before arriving at the airport.
Baggage allowance mismatches are much easier to resolve before airport check-in when the original ticket still shows what was purchased. I’d have the booking reference, fare type, ticket receipt, and baggage line from the confirmation ready. The reservation can then be compared with the ticket instead of buying the allowance again. Support should be able to explain whether the baggage benefit is missing only from the display or actually needs to be restored. In that situation, scandinavian airlines phone number points to the team that can confirm the original allowance, update the reservation if needed, and leave the traveler with one clear set of baggage details before departure.